Client Liaison Officer (Commonwealth Home Support Program)
12/05/2026
31/05/2026
$36.16 - $36.16
Permanent - Full Time
South Brisbane
CHSP
Life at Vinnies
At Vinnies, we are what we do. We believe in making a difference. We are one of Queensland’s most-loved charitable organisations and are committed to leading with our values and mission at heart. We work together to build a legacy that we can be proud of, supporting those in need within our communities. Our companions are why our journey started, striving to shape a more just and compassionate society. Our employees, members and volunteers are the reason our journey continues, and why we will succeed.
What we can offer you
Work with a purpose – not your average organisation and not your average role!
Competitive hourly rate and excellent employment benefits under our Employee Agreement
Salary packaging arrangements – helping you save on tax
Access to our Employee Assistance Program – our employees are our most valuable asset
A welcoming and inclusive environment where you’ll always feel part of a team
Job Description
The Role
Working within a fast-paced call centre environment, the Client Liaison Officer provides high-quality administrative and customer service support to the Home Maintenance and Modification Program (HMMP). The HMMP is a government funded Commonwealth Home Support Program (CHSP) that provides home help to elderly people who need assistance with home maintenance and modifications to live independently at home, preventing inappropriate or premature admission to residential care.
This role is responsible for managing client and stakeholder enquiries, coordinating service jobs, supporting contractors and maintaining accurate program records to ensure services are delivered efficiently and to provide a positive client experience. The program's objective is to empower and enable our clients to participate actively in everyday life whilst maintaining their independence and remaining in their own homes.
This is a Permanent, Full-Time position (38 hours per week) based in South Brisbane.
Desired Skills and Experience
What you'll bring
Must-Haves:
Previous experience in administration, customer service, contact centre or coordination-based roles within aged care, community services, disability, health or not-for-profit sectors
Experience in a high-volume, phone-based client-facing environment
Strong organisational and time management skills with the ability to manage multiple tasks
Confident computer skills, including MS Office and data entry systems
Strong communication skills and a professional phone manner
Empathetic, patient and respectful approach when supporting elderly and vulnerable clients
Nice to Have:
Knowledge of My Aged Care or Commonwealth Home Support Program (CHSP) services
Relevant qualifications in administration, customer service or community services
Ready to apply? We can’t wait to hear from you.
You can submit your application, including a cover letter addressing the selection criteria, via SEEK or directly on our careers page!
Having the right people in our team is important to us. Before joining our team, we’ll undertake pre-employment checks including references, a national police check, proof of qualifications/licences and a statutory declaration will also be required if the candidate has lived overseas after the age of 16.
We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islander peoples are strongly encouraged. To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand.
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Life at Vinnies