At Vinnies, we are what we do. We believe in making a difference. We are one of Queensland’s most-loved charitable organisations and are committed to leading with our values and mission at heart. We work together to build a legacy that we can be proud of, supporting those in need within our communities. Our companions are why our journey started, striving to shape a more just and compassionate society. Our employees, members and volunteers are the reason our journey continues, and why we will succeed.
What we can offer you
Work with a purpose – not your average organisation and not your average role!
Competitive hourly rate and excellent employment benefits under our Employee Agreement
Salary packaging arrangements – helping you save on tax
Access to our Employee Assistance Program – our employees are our most valuable asset
A welcoming and inclusive environment where you’ll always feel part of a team
Job Description
The Role
Make a real difference when it matters most
Are you passionate about supporting women and children experiencing domestic and family violence? Do you want to be part of a team that provides safety, dignity and a pathway forward out of crisis.
Join our team at Madonna House, where every day you will play a vital role in helping people rebuild their lives.
As a Crisis Support Worker, you will provide compassionate, practical and client-centered support to women and children accessing our crisis accommodation program.
Working across the full client journey, you’ll help clients stabilise, feel safe, and build the skills and confidence needed for independent living.
This is a Permanent, Part-time role (3 days per week) based in South Brisbane, with a rotating roster (including flexibility to support additional shifts when needed).
What you’ll be doing:
Provide holistic, trauma-informed support to clients experiencing domestic and family violence
Deliver case management, including assessment, safety planning and goal setting
Support clients to access safe housing, services and community connections
Advocate for clients and assist them to navigate complex systems
Build trust through respectful, strengths-based engagement
Maintain accurate records and contribute to a safe, well-run environment
Work collaboratively within a supportive multidisciplinary team
Desired Skills and Experience
About You
You are empathetic, resilient and motivated to support people through challenging circumstances. You bring both professionalism and genuine care to your work.
You will have:
Certificate III in Community Services (or similar)
Experience in homelessness, crisis accommodation, or community services
Understanding of domestic and family violence and trauma-informed practice
Strong communication, organisation and time management skills
Ability to work both independently and as part of a team
A commitment to respect, dignity and client confidentiality
You’ll also need:
Current Blue Card
Eligibility to work in Australia
Willingness to complete required pre-employment checks
What this role offers:
Meaningful work that directly changes lives
Be part of a values-driven organisation focused on compassion, respect and inclusion
Supportive team environment with opportunities to learn and grow
Work that is challenging, rewarding and purpose-driven
If you’re ready to make a difference in the lives of women and children in crisis, we’d love to hear from you.
Apply via SEEK or our careers page today.
Having the right people in our team is important to us. Before joining our team, we’ll undertake pre-employment checks including references, a police check, and proof of qualifications/licences.
We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islander peoples are strongly encouraged. To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand.
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Life at Vinnies